Refund & Exchange Policy

Refund & Exchange Policy – Soul Official PK

We want you to love your purchase. If you are not satisfied, please read our policy below.

Exchange Policy

We offer exchanges within 7 days of receiving your order if:

• The item is damaged
• You received the wrong product
• Size issue (if applicable)

Exchange Conditions

• Product must be unused and in original packaging
• Tags must be attached
• Exchange request must be made within 7 days

Refund Policy

Refunds are only applicable if:

• The product received is damaged or defective
• The ordered item is unavailable after payment

Refunds will be processed within 7–14 working days through bank transfer or the original payment method.

Non-Refundable Items

• Used products
• Products damaged by customer misuse
• Sale or discounted items

How to Request Exchange or Refund

Contact us with:

• Order number
• Product pictures
• Reason for exchange/refund

Email: contact.soul.official@gmail.com
Instagram: @soul_official.pk
Phone: 0310-3531026